Resort Host/ Hostess
Mainsail Lodging & Development
工作地點
British Virgin Islands
雇用形式
全職工
招聘資訊詳細
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The Resort Host/ Hostess is responsible for ensuring that customers are happy with the service they are receiving, prior, during and after their stay. Resort Hosts should provide a service that goes above and beyond guest’s expectations.
Required Knowledge, Skills, And Abilities
• High school diploma or equivalent.
• Demonstrate excellent verbal and non- verbal communication skills.
• Have a minimum of 2 years of experience in receptionist positions.
• Basic computer literacy skills and talent for technology
• Customer service orientation
• Problem- solving skills
• Polite, friendly, and self-assured attitude
• Skills in multitasking and good time management.
• Availability to work in shifts as needed.
• British Virgin Islands Food Handlers Card
Physical Requirement
• Frequent walking with some standing at times.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bimanual dexterity and fine motor skills.
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.
Duties:.
• Ensuring guest satisfaction is beyond their expectations and overcoming any issues that may arise. Anticipate guest’s needs and respond promptly.
• Assist with concierge services in a gracious and professional manner.
• Creating a daily briefing sheet that highlights important information.
• Monitoring check-ins and check-outs are done correctly with all bills properly posted.
• Ensure all Standard Operating Procedures (SOP) are followed daily.
• Review arrivals noting special requests, rates, packages and blocking rooms as necessary.
• Ensure that the Resort Hosts provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items listed on shift checklists.
• Ensure that the front desk and lobby area are clean and well organized.
• Working closely with all departments at the Resort to offer the best service to our guests.
• Maintaining stock items required for the department to function cohesively.
• Ability to work as part of a team.
• Ability to cope with stressful situations.
• Any other duties assigned by the management or supervisor.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances
