Business Partner
Contour Software
工作地點
Islamabad
招聘資訊詳細
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Overview
The Business Partner role focuses on supporting and assisting our customers in the hair and beauty industry as well as assisting internal staff. It is a wide-ranging role touching on all aspects of the customer journey. The ability to connect and build relationships with customers and internally is key to success in this role. This position demands a good understanding and feeling of comfort when using both CRM (currently Zoho) and specific finance packages. A great attention to detail, willingness to help, as well as a knack for customer connection is also required. Being flexible as well as a willingness to help and support internal team members with a variety of admin functions means this person will be involved in multiple aspects of business operations. Flexibility around working times is needed as we work UK hours and as well as Saturday mornings (when time off in the week is given back).
Responsibilities
• Admin and Client Relationship Management:
• Use Zoho CRM and various finance software to be able to respond to client queries, regarding billing and payments.
• Understand legal contracts to be able to deal with contract queries.
• Spot sales opportunities and either convert or pass to relevant person to close.
• Communicate clearly on the phone and via email.
• Managing CRM login responses and handling respond to contract terminations while ensuring customers leave on best terms with a zero outstanding balance.
• Understand invoicing (payments and receivables), and then assisting with chasing any outstanding payments with support from central finance team.
• Maintain a calm and supportive demeanor in dealing with customers in instances of software not working as expected.
• Sales Support:
• Respond to any initial sales enquiry via phone, email and social media channels and record in the CRM.
• Help process quotes for prospects, sales invoices and process payments using Zoho CRM.
• Proactively reach out to customers to discuss their account, their business needs and how the iSalon software can further support them.
• Supporting sales in helping to schedule demos and follow up on quotes sent.
• Supporting sales and support teams to help schedule installations and training.
• General Office Support:
• Answer inbound calls and redirect to various departments as necessary or log support tickets (using Zoho desk) if no one is available.
• Reporting:
• Use Zoho CRM to create reports and provide information on a daily, weekly and quarterly basis.
• Additional:
• Use partner sites to order hardware, software licences and request service visits.
Job Qualification And Skills
• Bachelor's degree or equivalent, in Business, Accounting, Economics, or related field;
• Strong attention to detail with passion for self-improvement, process, and efficiency gains.
• Ability to work both independently and as an excellent team player. Must be able to cooperate and work effectively with all levels of expertise within the organization.
• Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.
• Ability to escalate issues to the relevant teams in a timely manner.
• Some knowledge of the hair and beauty industry would be an advantage but is not essential.
Additional Information
• Customer Relationship and Engagement:
• Prior experience is preferred, with a proven ability to build and maintain customer relationships.
• Adept at connecting with customers in the Hair and Beauty industry, understanding their needs, and working with internal resources in presenting suitable solutions.
• Understanding of Contracts:
• While not essential, familiarity with UK law and contracts would be advantageous. Although training is provided to be able to support.
• Understanding of Invoicing, Payments, Credits and Outstanding Balances:
• While not essential, familiarity with all aspects of billing and credit control would be extremely useful (but not essential as long as they have the ability and willingness to learn).
• Understanding of CRM and Finance Systems:
• While not essential, familiarity with CRM systems (currently Zoho) and various finance packages is needed to be able to understand client asks, respond to questions, record interactions and report on daily, weekly, and monthly activity.
• Communication Skills and Tenacity:
• Strong communication (verbal and written) skills to engage with customers via various communication channels.
• Tenacious and persistent in reaching out to sometimes elusive clients.
• Lead Generation and Support:
• Capable of identifying and nurturing leads and supporting the sales team by providing opportunities and contacts.
The role necessitates an individual who can navigate the intricacies of the Hair and Beauty industry, the uniqueness of the business owners and staff, and being able to develop and manage relationships with existing clients while actively supporting new business opportunities. A curiosity and understanding of software would be beneficial.
Exciting Benefits We Offer
• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
