Service Manager

TruGreen

工作地點

Upper Saddle River, NJ, USA

招聘資訊詳細

• 118 Route 17 North, Upper Saddle River, New Jersey 07458
• TruGreen is committed to providing personalized attention for our associates.
• We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals
• We continuously strive to make TruGreen an employer of choice and "a great place to work!"
• Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists.
• Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Ensures diplomacy concerning customer service-related concerns.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Recruits, interviews and selects personnel needed to efficiently staff the service function.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service (production and sales) goals are met.
• Maintains positive morale among personnel and actively promotes teamwork.
• Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
• Determines work procedures issuing oral and written instructions.
• Expedites workflow by coordinating the sharing of information between customer and field technician.
• Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
• Prepares composite reports from individual reports of subordinates.
• Conducts daily and weekly management meetings.
• Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
• Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files.
• Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.
• Education and Experience Requirements
• Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required
• Certificates, licenses, and registrations as required by federal and state law
• Bachelor's degree and sales experience preferred
• Requires extensive local travel.
• Valid, permanent driver's license from state of residence and a clean driving record per company standards are required.
• Current liability auto insurance required.
• Must be able to obtain and maintain a valid DOT medical card.
• Must be 21 years of age by date of hire.
• Knowledge, Skills, and Abilities
• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels of leadership and with front line staff
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
• Excellent time management skills
• Practical knowledge of service industry and experience in developing and executing sales plans
• Business process analysis skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Physical Demands & Working Conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Walk on uneven surfaces or climb stairs for an extended period of time
• Use hands and arms to handle, feel or reach
• Use vision abilities for close, distance, color, peripheral, depth, and focus
• Lift up to 50 lbs independently
• Push and pull equipment
• Stoop, kneel, crouch or crawl
• Moderate to loud
• Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions
• Subject to exposure to animals and insects
• Regularly exposed to chemicals using appropriate safety equipment
• Occasionally work near mechanical or moving parts
• TruGreen is committed to Diversity and Inclusion.
• We encourage diverse candidates to apply to this position.
• We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
• To learn more, Click Here or to request an application accommodation, Click Here.
• California Residents: for information on personal data we collect as part of the application process, Click Here.
• TruGreen performs pre-employment testing.
• To view our disclaimer

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