Police Dispatcher
San Jose State University
工作地点
San Jose, CA, United States
招聘信息详细内容
Job Summary
The Police Dispatcher is an entry level, uniformed non-sworn
support position for the University Police Department. Under
general supervision of the Dispatch and Communications Manager or
the watch commander, the Police Dispatcher will perform a variety
of specialized support duties within the Police Communication
Center. Support duties may include: communication’s dispatching and
public counter duties; providing clerical, records and technical
support services including operating a centralized computer-aided
dispatch (CAD), 9-1-1 and other non-emergency phones, and
monitoring campus alarms.
The Police Dispatcher is responsible for maintaining effective and
accurate communications between campus law enforcement, the public
and other allied agencies. The Police Dispatcher I records and
dispatches routine and emergency information promptly, clearly and
accurately. Regular use of judgment and discretion is necessary to
set priorities, assess the importance of information and react
quickly and effectively. The Police Dispatcher will perform a
variety of specialized support duties within the Police
Communications Center. The Police Dispatcher is required to work
rotating shifts which includes nights, weekends and holidays.
Overtime maybe required.
2024-2025 UPD Hiring Drive
$5,000 Signing Bonus,
inquire for details email Debra Aguilar at debbie.aguilar@sjsu.edu
Key Responsibilities
• Receives emergency and routine requests for services from the
campus community and from various electronic communications
equipment, i.e., enhanced 911 and other telephone lines, radio
transmissions, video display terminals, alarm enunciators, and
in-person contacts from citizens in the University Police
Department (UPD) lobby
• Elicits and records pertinent and accurate information, and
uses judgment and discretion to rapidly assess the nature and
priority of information and the necessary response
• Operates UPD and other emergency communications equipment to
dispatch officers to calls for service, critical incidents and
emergencies
• Identifies locations where assistance is needed, makes rapid
determinations as to availability and proximity of the nearest
emergency personnel and equipment, and coordinates interagency
communications with surrounding jurisdictions
• Responsible for accurate data entry into the computer aided
dispatch system.
• Operates police radio and data systems for the purposes of
dispatching and communicating with police and other public safety
resources
• Enters and retrieves data for police reports, activity logs and
criminal information.
• Utilizes automated dispatch and law enforcement systems and
databases to enter, research, and retrieve information
• Provides support to other public safety and community service
functions including parking and building access services
• Utilizes dispatch and law enforcement systems and databases
(both computerized and manual) to maintain department files and
reports
Knowledge, Skills & Abilities
• Ability to effectively communicate (read, write, spell and
speak in clear, concise English) via telephone, radio and in
person
• Ability to learn correct telephone answering techniques; 9-1-1,
emergency, non-emergency, business and allied agencies
• Skilled in reading and interpreting maps
• Ability to accurately identify where assistance is
requested
• Skilled in using various video display terminals
• Knowledge or ability to learn police emergency procedures,
radio codes and phonetic alphabet
• Ability to operate and accurately enter data into the computer
aided dispatch system (CAD) while simultaneously receiving
information by phone or radio
• Ability to handle multiple priorities and organize
workload
• Ability to dispatch officers to routine and critical
incidents
• Ability to accurately enter data, research and retrieve
information from automated dispatch and law enforcement
databases
• Ability to independently analyze situations quickly and
accurately, while taking effective action to assure public safety
provider and citizen safety
• Ability to communicate clearly and distinctly using radio and
telephone equipment
• Ability to maintain composure and work accurately in emergency
situations
• Ability to achieve the P.O.S.T Dispatcher certificate prior to
completion of the probationary period
• Ability to work in a confined area wearing a headset which
restricts movement about the work area
• Ability to work as assigned, on schedules that may include
weekends, holidays and non-traditional work hours; and a
willingness to work overtime as required
• Ability to work in a highly structured environment where all
communications are recorded or documented and reviewed as public
record
• Ability to type at a net rate of 30 wpm on a computer
keyboard
• Ability to maintain appropriate documentation of previous
events, details and conversations
• Ability to monitor security and fire alarm systems
• Ability to perform with a high standard of customer service,
professional conduct, and civic responsibility
• Ability to communicate with constituents in a professional and
respectful manner
Required Qualifications
• High School Diploma or equivalent
• One year of experience using a switchboard and a two-way radio
communication system in a law enforcement or comparable agency
within the last ten years, or general telephone operator,
transportation dispatcher, or military experience
• Completion of, or the ability to attend and successfully
complete, the Police Officers Standards and Training (P.O.S.T.)
Dispatcher Course is required
• Passing score on CritiCall Practical Dispatch Test (to be
completed before moving to background phase)
Preferred Qualifications
• Bachelor’s Degree
• Previous experience with law enforcement or security
dispatching
• Bilingual background with fluency in Spanish or Vietnamese
• Possession of a current P.O.S.T. Basic Dispatch
certificate
• One year minimum customer service experience in a high
pace/busy setting involving multitasking skills
Compensation
Classification: Police Dispatcher I
Anticipated Hiring Range: $5,290/month - $5,346/month
CSU Salary Range: $3,338/month - $5,994/month
San José State University offers employees a comprehensive benefits
package typically worth 30-35% of your base salary. For more
information on programs available, please see the
Employee Benefits Summary .
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application
and attach the following documents:
• Resume
• Letter of Interest
• Certificates
All applicants must apply within the specified application period:
January 18, 2024 through February 4, 2024 . This position is
open until filled; however, applications received after screening
has begun will be considered at the discretion of the
university.
Contact Information
University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing
campus facilities to be fully vaccinated against the COVID-19 virus
(including all booster doses of an approved vaccine for which an
individual is eligible per current CDC recommendations) or declare
a medical or religious exemption from doing so. As a condition of
employment, any candidates advanced in a currently open search
process should be prepared to comply with this requirement as well
as with other safety measures established on the campus. The system
wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
and questions may be sent to jobs@sjsu.edu .
Additional Information
Satisfactory completion of a background check (including a criminal
records check) is required for employment. SJSU will issue a
contingent offer of employment to the selected candidate, which may
be rescinded if the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Failure to satisfactorily
complete the background check may affect the continued employment
of a current CSU employee who was offered the position on a
contingent basis.
The standard background check includes: criminal check, employment
and education verification. Depending on the position, a motor
vehicle and/or credit check may be required. All background checks
are conducted through the university's third party vendor, Accurate
Background. Some positions may also require fingerprinting. SJSU
will pay all costs associated with this procedure. Evidence of
required degree(s) or certification(s) will be required at time of
hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(e.g. H1-B VISAS)
All San José State University employees are considered mandated
reporters under the California Child Abuse and Neglect Reporting
Act and are required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment. Incumbent is
also required to promptly report any knowledge of a possible Title
IX related incident to the Title IX Office or report any
discrimination, harassment, and/or retaliation to the Office of
Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime
Statistics Act and Campus Housing Fire Safety
Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act, the Annual Security Report (ASR)
is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and Sexual Assault prevention information, and
information about drug and alcohol prevention programming. The ASR
also contains statistics of Clery crimes for San José State
University locations for the three most recent calendar years. A
paper copy of the ASR is available upon request by contacting the
Office of the Clery Director by phone at 408-924-1501 or by email
at clerycompliance@sjsu.edu .
Pursuant to the Higher Education Opportunity Act, the Annual Fire
Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf
. The purpose of this report is to disclose statistics for fires
that occurred within SJSU on-campus housing facilities for the
three most recent calendar years, and to distribute fire safety
policies and procedures intended to promote safety on Campus. A
paper copy of the AFSR is available upon request by contacting the
Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .
Equal Employment Statement
San José State University (SJSU) is an Equal
Opportunity/Affirmative Action employer committed to
nondiscrimination on the basis of age, ancestry, citizenship
status, color, creed, disability, ethnicity, gender, genetic
information, marital status, medical condition, national origin,
race, religion or lack thereof, sex, sexual orientation,
transgender, or protected veteran status consistent with applicable
federal and state laws. This policy applies to all SJSU students,
faculty and staff programs and activities. Title IX of the
Education Amendments of 1972, and certain other federal and state
laws, prohibit discrimination on the basis of sex in all education
programs and activities operated by the university (both on and off
campus).
Advertised: January 18, 2024 (9:00 AM) Pacific Standard
Time
Applications close