Customer Support Specialist - Seasonal, full-time
CustomerHD
工作地点
Belize City
招聘信息详细内容
Why CustomerHD BPO?
• Paid on time, EVERY TIME!
• Paid Training
• Complimentary Meal on Your First Day
• Vacation & Sick Leave Benefits
• Recognition program offering - dotbox donuts, CHD swag, food vouchers, and phone top-up cards
• Company Swag provided
• Employee of the Month, Quarter, and Year Awards with Bonuses
• Volunteer Opportunities
If you are not sold on this seasonal opportunity, learn about our seasonal staff’s success in earning a long term career with CustomerHD:
• "With All honesty, this transition from a temporary to a full-time position has been a rewarding experience. Initially, I viewed the temporary role as a short-term opportunity, but it quickly became clear that it was a stepping stone to a long-term career. The support and growth opportunities I received allowed me to demonstrate my skills and value, leading to a full-time offer. This experience has shown me that temporary roles can indeed be the gateway to fulfilling and stable career paths." This transition has not only expanded my professional skills but also solidified my place within the company."
• "My journey from a temporary customer support role to a full-time recruiter has been incredibly rewarding. I was eager to learn and quickly found myself immersed in the fast-paced environment. With each day, I gained more confidence in my ability to identify and connect with the right talent. The support and guidance from my team played a huge role in my growth. Now, as a full-time recruiter, I’m proud to contribute to building strong, effective teams and helping others find their path in this industry."
CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and "BPOs".
Yes, we do email, phone, and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.
ABOUT THE JOB:
As a Seasonal Customer Support Specialist, you are a very important part of our team. You get to be Santa’s helpers! Several of our clients experience high volume due to the upcoming holidays. Earn some holiday money without a long-term commitment. Join us for a couple of months! You will be fielding customer inquiries & finding innovative ways to respond using email, and phone calls. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
KEY JOB RESPONSIBILITIES:
• Collects information, and talks to customers via email, and phone to resolve their questions or concerns.
• Maintains and updates customer information as necessary.
• Calmly attempts to resolve and de-escalate any issues.
• Escalates calls to supervisor when necessary and appropriate after exhausting all methods.
• Proactively engage with customers to ensure their needs are met, fostering loyalty and retention.
• Remain informed about our products or services to provide accurate information to customers by remaining as a subject matter expert via ongoing training and personal development.
• Identify opportunities for upselling and cross-selling additional products or services during customer interactions.
EDUCATION AND EXPERIENCE:
• Minimum 6 months customer service experience preferred (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.).
• High School diploma or GED equivalent required.
• Amazing customer support presence (people can literally hear you smiling).
• Must be able to type a minimum of 40 WPM.
• Empathetic and patient demeanor with excellent problem-solving skills.
• Ability to navigate multiple screens.
• Proven ability to work as a member of a team is required.
• Must be able to speak and read English clearly, professionally, and fluently.
• Proven oral & written communication skills with meticulous attention to detail.
• Experience using computers, phones, and apps.
Benefits
• Pay: Hourly rate
• Training & Development
• Bonus and Incentive opportunities
