Quality Coordinator
PROTELBPO
工作地点
Belize City
招聘信息详细内容
Summary of Responsibilities:
• Plans, coordinates, and directs all internal calibration sessions
• Plans, coordinates and directs all external calibrations;
• Develop QA teams, review quality score cards, monitor all quality scores,
• Adheres to Protel’s policies and procedures as contained in the Employee Handbook.
Specific Duties:
• Schedule calibrations sessions with QAs
• Schedule calibration sessions with Client Representatives
• Identify and address problem areas resulting from calibration sessions
• Develop, Coach and Mentor QAs
• Identify areas needing attention
• Develope training programs to strengthen areas of concern
• Continuous monitoring and evaluation of QAs
• Ensure QAs are meeting /exceeding expectations
• Aiming for Exceptional Service Delivery
• Make recommendations to OD to ensure efficient service delivery
• Provide clear and direct feedback to QAs
• Ensure open communications to achieve set goals
• Manage Resources
• Prioritize tasks effectively to meet deadlines set by OD
Job Requirements:
• Excellent interpersonal and communication skills;
• Associates degree preferred;
• Minimum of 1 year experience or relative field
• Strong instructional design skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and other business associates.
• Strong proficiency in Microsoft office
