CS - HMI Senior Field Application Engineer - Hsinchu
ASML
工作地点
Hsinchu, Hsinchu City
招聘信息详细内容
Introduction to the job
Are you ready to take challenge for serving the leading semiconductor manufacturing fabs? HMI, an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.
Role and responsibilities
Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation.
Your main responsibilities:
• Provide technical support / recipe setup at customer sites.
• Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.
• Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms.
• Respond to emergency service calls as required.
• Instruct customer operating technicians on system operation and maintenance.
• Help the sales department with customers needing help or advice in applying the company’s products.
• Help the marketing department to collect competitor information during customer communication and discussion.
• Provide bug issue and new feature reports to Jira system for escalation.
• Complete H2H tool performance and gap defect with competitive tools.
• Do 1st line customer management for job request, issue, and complaint.
Education and experience
• BS engineering degree or equivalent experience. Master Degree a plus.
• Engineers with greater than 8 years’ experience in a CS support department for high tech products.
• Engineers with at least 3 years of semiconductor industry experience preferred.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
• Capable of resolving most issues highly independent.
• Excellent customer interface and effective communication skills are required.
• Multi-task team player with good ability to work under different working environment pressures.
• Customer focus, motivated, pro-active, self-driven, and flexible.
• Proficient in MS Office (MS Word, Excel, PowerPoint).
• Verbal and written language skills in English.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company