Client Project Manager
Project Growth
工作地点
Nairobi
招聘信息详细内容
Our client, a leading digital solutions provider, is seeking a polished and experienced Client Project Manager to oversee and manage client projects with a strong emphasis on client relationships and satisfaction.
This role is ideal for someone with significant project management experience, particularly in technical-focused projects, and who excels in client-facing roles with exceptional interaction skills, and a professional demeanor.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST.
Key Responsibilities:
Client Management:
• Serve as the primary point of contact for clients, ensuring clear, consistent communication and maintaining strong, positive relationships.
• Facilitate kickoff meetings, regular check-ins, and fact-finding sessions to understand and align with client expectations.
• Manage client expectations throughout the project lifecycle, ensuring alignment and satisfaction.
Project Management:
• Oversee the full project lifecycle, from initiation to delivery ensuring projects are completed on time, within budget, and to the client’s satisfaction.
• Track project deadlines, manage timelines, and coordinate resources to ensure timely delivery of all project components.
• Manage technical projects such as running Shopify and WordPress sites. Expertise in these platforms is highly preferred, and knowledge of both is a significant bonus.
• Ensure that project milestones are met while maintaining a high level of client engagement and satisfaction.
Account Management:
• Manage client relationships, track billable hours, and ensure transparency and alignment with client goals and expectations.
• Handle client inquiries and resolve any issues or concerns promptly, maintaining a high level of professionalism.
Technical Exposure:
• Act as a key player under the Engineering team, bridging technical knowledge with project management.
• Run and manage projects involving Shopify and WordPress platforms. A deep understanding of either, or both, is highly advantageous.
Adaptability:
• Thrive in a fast-moving and dynamic environment, adapting quickly to changing project needs and client demands.
• Demonstrate flexibility in managing multiple projects and priorities simultaneously.
Professional Communication:
• Utilize exceptional communication skills to deliver updates, presentations, and reports to clients and internal teams.
• Ensure that all client-facing communication is polished, professional, and aligned with the company’s standards.
What Success Looks Like:
• Strong Client Relationships: Maintain and strengthen client relationships, ensuring high levels of satisfaction and repeat business.
• Timely Project Delivery: Consistently meet project deadlines, delivering high-quality work that meets or exceeds client expectations.
• Professionalism: Exhibit a polished, client-focused approach in all interactions, enhancing the company’s reputation and client trust.
Required Skills and Qualifications:
• 4-5 years of proven experience in project management and client services, with a focus on client-facing roles.
• Agency experience preferred.
• High level of emotional intelligence, polished communication skills, and experience in managing client relationships.
• Demonstrated ability to manage projects from kickoff to delivery, including facilitating meetings, tracking billable hours, and ensuring deadlines are met.
• Hands-on experience with Shopify and/or WordPress is a must, with a preference for deep expertise in both platforms.
• Comfortable working in fast-moving and dynamic environments, handling multiple projects with ease.
Application Process:
To be considered for this role these steps need to be followed:
• Fill in the application form
• Record a video showcasing your skill sets
