Bilingual Team Lead
CustomerHD
Nơi làm việc
Belize City
Chi tiết công việc
Job Type & Title: Bilingual Team Lead Regular Full-Time (45 hours a week)
Location: 160 Newtown Barracks Road, Belize City
Training Hours: Monday - Friday from 8:00 AM - 5:00 PM
Probation Period: 90 days
Start Date: July 2024
Why CustomerHD BPO?
• Paid on time, EVERY TIME!
• Paid Training
• Complimentary Coffee/Donuts & Lunch on Your First Day
• Taxi Services provided for the first week & during off-hours (shifts starting at or before 7AM, or ending at or after 8PM)
• Vacation & Sick Leave Benefits
• Recognition program offering - dotbox donuts, CHD swag, food vouchers, and phone top-up cards
• Daily training cash bonus for the first week
• Company Swag provided
• Employee of the Month, Quarter, and Year Awards with Bonuses
• Volunteer Opportunities
• Overtime Available
If you are not sold on CustomerHD just yet, keep reading...
• “I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."
CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and"BPOs"
Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.
BILINGUAL TEAM LEAD
CustomerHD is growing so quickly, we need additional leaders to help manage our growth. The client we are hiring for currently is a new client for CustomerHD.
This position requires you to work and train in one of our Belize City, Belize offices.
About The Job
As a Team Lead, you will have the opportunity to build and lead a new team with a passion for creating amazing experiences. This candidate will have the opportunity to have a major impact on the CustomerHD growth trajectory.
Key Job Responsibilities
• Be the go-to person for the team when they have questions, issues, and concerns;
• Approve time cards, schedules, PTO requests, etc.;
• Collect information and troubleshoot electronic devices and corresponding apps/programs when they encounter an issue;
• Active listening and Proactive;
• Critical thinking and attention to detail is a most;
• Communicate to customers via chat, email and phone to resolve their questions or concerns and data entry;
• Calmly attempts to resolve and de-escalate any issues;
• Escalates calls to supervisor when necessary and appropriate;
• Provides feedback reports on call issues related to downtime and/or training issues.
Education And Experience
• High School diploma or GED equivalent required;
• Amazing customer support presence (people can literally hear you smiling);
• Must be able to type a minimum of 40 WPM;
• Basic computer knowledge;
• Ability to navigate multiple screens;
• Proven ability to work as a member of a team is required;
• Must be able to speak and read English/Spanish clearly, professionally and fluently;
• Proven oral & written communication skills;
• Experience using computers, phones and apps
