Recruiting Manager
CustomerHD
Nơi làm việc
Belize City
Chi tiết công việc
Job Type & Title: Recruiting Manager (45 Hours)
Location: 2 Church Street (Primary Location), 160 Newtown Barracks Road, Belize City
Probation Period: 90 days
Start Date: September 3, 2024
Why CustomerHD BPO?
• Paid on time, EVERY TIME!
• Paid Training
• Complimentary Coffee/Donuts & Lunch on Your First Day
• Vacation & Sick Leave Benefits
• Recognition program offering - dotbox donuts, CHD swag, food vouchers, and phone top-up cards
• Company Swag provided
• Employee of the Month, Quarter, and Year Awards with Bonuses
• Volunteer Opportunities
If you are not sold on CustomerHD just yet, keep reading...
• “I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. In most places, the higher-up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However, at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I can work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."
CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and "BPOs"
Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.
About The Job:
We are seeking a highly motivated and results-oriented Recruiting Manager to oversee the entire recruitment process, from the initial request to the first week of a new hire's employment. You will be responsible for developing, implementing, maintaining, strategic recruiting initiatives, managing a team of recruiters, and ensuring a positive experiences for both candidates and hiring managers.
Key Job Responsibilities:
Recruitment Strategy & Operations:
• Develop, execute, and improve comprehensive recruitment strategies to attract top talent for Belize and US offices.
• Oversee the entire recruitment lifecycle, from request to onboarding.
• Partner with hiring managers to understand their needs and define job requirements, aligning the process and approach.
• Develop and implement an effective screening and selection process.
• Regularly track and enhance the volume of interviews and offers, as well as refine sourcing methods, screening processes, and selection procedures.
• Identify, strategize, and oversee hiring events (like job fairs) and other internal and external partnerships to expand candidate pool and reach.
• Attend job fairs and actively participate in external and internal collaborations.
• Manage, analyze, and communicate daily recruiting metrics and key performance indicators (KPIs).
• Manage the applicant tracking system including creation of new jobs, candidate statuses, system optimizations.
• Act on new recruiting requests received from hiring managers.
• Stay on top of industry trends and identify the best sourcing channels for each role.
Job Posting & Management:
• Draft job descriptions and manage postings for BZ and US positions, ensuring all candidates are properly closed out and notified in a timely manner.
• Ensure all reports are completed, accurate, and communicated.
Interview Process Management:
• Create, suggest, improve interview questions and properly assign in our Applicant Tracking System (ATS) for each job opening.
• Grant hiring managers access to necessary jobs and candidates profiles in our Applicant Tracking System (ATS).
• Manage a team of recruiters conducting and facilitating a combination of phone, in office, and virtual interviews.
Internal Candidate Management:
• Communicate and facilitate internal job opportunities to Managers, checking internal candidate eligibility (recommendation, attendance, and performance).
Candidate Experience & Onboarding:
• Coordinate client interviews and participate when necessary.
• Ensure timely disqualification of candidates with proper candidate notification.
• Develop and communicate new hire day 1 schedules (including orientations, meet and greets, team lunches, etc.).
• Maintain weekly communication with talent pool candidates to keep them engaged for upcoming opportunities.
Management & Administration:
• Cultivate relationships with hiring managers and key stakeholders across the organization.
• Facilitate public relations (PR) initiatives.
• Oversee and coordinate processes to ensure that all necessary documents for new hires are completed and submitted correctly.
• Analyze and distribute results from Day 1 employee surveys, making the timely and necessary adjustments to apply constructive feedback.
• Prepare reports and presentations to lead and manage weekly team and executive meetings.
• Monitor and facilitate new hire swag inventory.
• Provide coaching and mentorship to recruitment team members.
• Foster a collaborative and results-oriented team environment.
Requirements:
• 2+ years of experience in a fast-paced management role, with recruitment experience as a plus.
• Proven track record of successfully managing and improving a team/department.
• Clear and timely communication (written and spoken), interpersonal, sense of urgency, accountability, and organizational skills.
• Experience participating in hiring processes.
• Understanding of the full recruitment life cycle, from sourcing to onboarding.
• Ability to manage competing priorities and deadlines simultaneously.
• Proficient in Google Suite (Gmail, Google Calendar, Google Sheets & Docs, etc).
• A passion for building positive hiring experiences.
Benefits:
• Health benefits
• Paid Time Off
• Flexible working environment
• Training & Development
