Sales Operations Specialist (Capital Equipment)
Thermo Fisher Scientific
Nơi làm việc
Hsinchu, Hsinchu City
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Job Description
• Provide “book to install” (COA) operational support for sales orders in Taiwan and internal orders etc.
• Coordinate with Sales, Finance, Factory as well as other cross function teams to ensure on time order acceptance as well as revenue execution.
• Enter and process of customer orders timely and correctly.
• Proactively follow all customers’ order status and communicate order confirmations/changes to customer and commercial team.
• Ensure clean order acceptance based on corporate policies within target days.
• Responsible for timely, accurately data entry and completed document e-filing.
• Support Account managers to enable clean quotes.
• Communicate with customers to ensure on time shipment. Identify revenue risks and escalate timely. Attending weekly revenue meetings.
• Provide documents support to customer in terms of import logistics. Support insurance claim when damage occurred.
• Follow up on back orders and local purchases.
• Back up support to other Sales Operations team members.
• Ad-Hoc tasks/duties assign by Superior
The Requirements
• Typically requires over 4-8 years of sales support/order process experience at multinational corporations. Equipment sales support experience in Semiconductor Industries is preferred.
• Knowledge of International Trading (Export, local requirements, tender procedures) is required - Requires outstanding problem solving, follow-through, attention to detail and organizational skills
• Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
• Ability to maintain professionalism and courtesy under pressure. IT Skills (Microsoft packages, ERP system experience)
• Purchase Order review competence (terms & conditions)
• Attentive to quotation and order details and accurate in processing of data via the various IT systems. Needs to understand that their output is vital to execution of an order and customer satisfaction
• Understands global and local processes and takes initiatives for process improvements where applicable
• Proficient in English and Mandarin
• Graduated from Full-time Universitywith a bachelor’s degree is required
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
