IT Generalist
Recruitment Matters Africa (Pvt) Ltd
Nơi làm việc
Harare
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
We are seeking a versatile and experienced IT Generalist to support our client's Zimbabwe office. The ideal candidate will have strong expertise in Microsoft products, including SharePoint, and basic hardware troubleshooting skills. In addition, the IT Generalist will manage the technical aspects of a remote call centre setup, providing assistance to teams and resolving issues efficiently. This role requires a proactive individual capable of handling a range of IT- related responsibilities across software, hardware, and user support functions.
Responsibilities
• Provide support for Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other MS applications.
• Assist in the configuration and troubleshooting of SharePoint, ensuring smooth collaboration and file-sharing systems.
• Manage MS Teams setup and integration, facilitating remote communication and video conferencing.
• Lead the setup, configuration, and maintenance of enterprise software solutions, ensuring they meet organizational needs.
• Provide ongoing support for software updates, patch management, and troubleshooting for a variety of systems.
• Assist with software licensing, renewals, and maintaining software inventory.
• Install and maintain computer hardware, including desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware issues and manage basic repairs, coordinating with vendors for more complex repairs when needed.
• Provide technical support for networking equipment, such as routers and switches, ensuring optimal connectivity.
• Oversee the technical infrastructure of the call centre, ensuring systems are running efficiently and supporting remote operations.
• Provide remote assistance to users experiencing technical difficulties with hardware or software.
• Work with call centre staff to resolve connectivity issues, improve system performance, and provide general IT support.
• Offer first-line support to employees, addressing technical issues related to software, hardware, and network connectivity.
• Conduct training sessions to help users maximize the capabilities of Microsoft products and internal systems.
• Create and maintain user guides and technical documentation to assist staff in self-service troubleshooting.
Skills
• Excellent communication and problem-solving skills, with the ability to assist non-technical users.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• A proactive, solutions-oriented approach to IT support.
• Ability to work independently and as part of a remote team.
• Strong attention to detail and a commitment to providing high-quality service.
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant certifications (e.g., CompTIA, Microsoft Certified IT Professional) are a plus.
• Minimum of 3-5 years of experience in IT support or a related field.
• Demonstrated experience with Microsoft products, especially SharePoint, MS Office Suite, and Teams.
• Basic knowledge of hardware troubleshooting and setup (desktops, laptops, networking equipment).
• Strong understanding of Microsoft SharePoint configuration and user support.
• Proficiency in troubleshooting common hardware and software issues.
• Familiarity with call centre infrastructure and remote support tools
