Salesforce Systems Administrator at Boma Projects
Boma Projects
Nơi làm việc
Turkana County
Chi tiết công việc
DUTIES & RESPONSIBILITIES:
- Create and Manage Changes to the System
- Provide Salesforce administration support of our internal and partner-facing Salesforce environment.
- Develop customized solutions within the Salesforce platform to support critical business functions and meet program objectives, donor requirements and organization goals.
- Collaborate with various internal departments to ensure Salesforce environment supports internal and external needs relating to functionality and performance
- Manage system changes without interruption to the users.
- Maintain Salesforce test environment and ensure stability of new features or upgrades before installing in productio
- Support the selection of third-party programs and their integration into the overall environment through recommended best practices.
- Seek out and gather the evolving needs of the organization concerning Salesforce and play a central role in helping synthesize these needs into a product roadmap.
- Manage new Salesforce releases analyzing impact to our database and efficiently roll out new features.
- Maintain System, Security, and Integrity
- Grant/remove and maintain user licenses.
- Maintain security including sharing rules and security levels.
- Maintenance and customization Salesforce.com scopes such as users, roles, profiles, sharing rules, accounts and contacts to support vital organization’s functions.
- Monitor application storage usage and archive data as needed.
- Carry out quality assurance testing. User Assistance, Training, Adoption and Satisfaction
- Expand use of our Salesforce platform through leveraging existing system capabilities – attend planning meetings, assist with determining if /how our Salesforce system can be used in new ways to improve the end user experience, or solve for new requirements by different teams.
- Help to create staff training materials and develop internal Salesforce expertise to support a decentralization of salesforce capabilities across departments in line with their functions.
- Communicate regularly with the user base regarding new features, enhancements, and changes to the system.
- Monitor usage and mentor users/groups needing assistance. Qualifications:
- Degree in Computer Science, BBIT or any IT related field
- Experience as a Salesforce super-user or system administrator (2 years and above preferred).
- Experience with Non-profit Success Pack (NPSP)
- Strong understanding of permissions in Salesforce – Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
- In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.
- Able to identify & successfully resolve issues & bugs.
- Able to communicate effectively with users & business leaders. Desired (but not required) Qualifications:
- Salesforce Administrator Certification and Salesforce Nonprofit Cloud Consultant Certification
- Able to build & maintain 3rd party integrations and knowledge of Taroworks Method of Application
Qualified candidates to apply via email clearly indicating the position they are applying for on the email subject:
- Training and Capacity Development Manager to be based in Turkana,
- Salesforce Systems Administrator to be based in Turkana,
- People and Culture Manager to be based in Turkana,
- Monitoring and Evaluation to be based in Turkana by COB 20th October, 2022. Be found by employers.
