Customer Contract Service Lead
Southwest Airlines
Localização do trabalho
Montrose, CO, United States
Detalhes sobre a oferta de trabalho
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:Pay & Benefits:
Starting pay of $19.06 per hour*, with the opportunity for future increase per the applicable collective bargaining agreement wage scaled based on time in position. Opportunities for overtime and shift premiums.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (y our eligible dependents too) .
Southwest will help fund your Retirement Savings Plan with company Contributions up to 9.3% of your eligible earnings **
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit. ***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: http://careers.southwestair.com/benefits
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Contract Service Leads deliver on that Purpose by supporting Ground Operations and maintaining positive relationships with all internal and external Customers. In addition, they’ll serve as a liaison for company operations in locations that utilize a vendor for Customer Service, Ramp, Operations, or Cargo duties. Customer Contract Service Leads are effective communicators and enjoy working as part of a Team in a dynamic environment.
Additional Details:
A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays .
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Ensures Company Customer Service standards are maintained or exceeded
Duties may include, but are not limited to the duties of a Customer Service Agent
Additional duties include:
Oversight of operational performance
Represents Southwest Airlines in meetings with the Airport, Vendor, Partner and business meetings
Liaison for Southwest Airlines between the vendor handling any aspect of ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, and baggage handling procedures.
Responsible for handling Customer complaints, Lost and Found, and any special Customer arrangements
Must be able to meet any physical ability requirements listed in this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Skilled in written and oral communication
Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
Ability to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work well with others as part of a team, meet the public, and work under stressful situations
Ability to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Ability to work under tight time constraints to accomplish quick turns of aircraft
Ability to perform all job functions within a limited space
Ability to effectively communicate verbally by telephone, face to face, and on public address systems
Ability to communicate information and instructions verbally or via radio equipment
Education
N/A
Experience
N/A
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age (or applicable age)
Must be able to comply with Company attendance standards as described in established guidelines
Pay amount does not guarantee employment for any particular period of time.
• *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
• **ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate: $19.06
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
08/16/2024
