Ward Administrator
University Hospitals Plymouth NHS Trust
အလုပ်တည်နေရာ
Plymouth
အလုပ်ခန့်သည့်ပုံစံ
အချိန်ပြည့်
အလုပ်ခေါ်စာအသေးစိတ်
Job responsibilities
• To receive and welcome parents, children and visitors to the ward.
• Answering telephone enquiries in conjunction with, and under the direction of, nursing staff.
• Commence paperwork as appropriate on patients admission ensuring information is added to IPMS, Salus and Edis Systems.
• Make up admission packs, theatre paperwork, etc. as appropriate
• Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
• Receiving results by telephone from laboratories.
• Obtaining notes, create and receive Thin Files from other departments using iPMS
• Ensuring all hospital notes and Thin Files coming into and leaving the ward are accurately traced using iPMS
• Recording off duty information and amendments on computer.
• Liaising with other departments and secretaries regarding appointments, investigations to be arranged and booking transport as required.
• Entering and processing admissions into the ward diary for waiting list admissions and general booked admissions.
• As required, telephone patients with urgent/last minute appointments.
• Filing reports when signed by doctor and ensuring notes are kept in accordance to the Plymouth Hospitals NHS Trust Policies.
• Entering admissions and discharges on iPMS. Including in-patients and day cases.
• General use of the VDU for clerical and identification purposes.
• General liaison with other departments under direction of the nurse in charge.
• Photocopying and faxing when required.
• Sorting and opening incoming post accordingly.
• Liaising with Post Room staff for collection of urgent specimens.
• Maintaining stocks of stationery and general medical equipment as requested by Ward Manager.
• To assist the line manager in training other members of staff as requested.
• To cover opposing ward areas when requested The Administration manager, during staff absence or increased workload.
• Work in conjunction with Paediatric Appointment Staff/ NICU Medical Secretaries to ensure out-patient follow-up appointments are arranged as requested by clinician in line with follow-up waiting list procedures.
• To carry out any other clerical duties as determined by the line manager/ward manager.
• Work within the framework of the Trusts Waiting List Policy and APN notifying the line manager of relevant issues in a timely manner.
COMMUNICATIONS & WORKING RELATIONSHIPS
• Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints, including face-to-face.
• Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication.
• To be a team member within the ward and able to multi skill within the various clerical areas.
• To work closely with other admin and clerical staff within the division
