Technical Support Specialist
Total Solutions India
အလုပ်တည်နေရာ
New Delhi, Delhi
အလုပ်ခန့်သည့်ပုံစံ
အချိန်ပြည့်
အလုပ်ခေါ်စာအသေးစိတ်
Skills:
Technical Support, Call Center Administration, IT Audit, Quality Assurance, Telecommunications,
Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Expertise as a Technical Support Specialist
• Transaction/Feedback/ Document audits
• Performance Improvement project/studies
• Deep-dive analysis/insights & TNI for business teams
• Reporting (Internal / External)
• Rebuttals & Response Review Management
• Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)
• Process Improvement Ideas based on audits (VOC analysis & Insights)
• Half yearly QA certification (QCIP)
• ID Management
Activities
• Identify and evaluate risks and internal controls;
• Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.
• Conduct interviews with staff being audited and prepare working papers for review.
• Review the working papers of the internal auditor.
• Identify and document audit recommendations using independent judgment.
• Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.
• Provide or assist in providing training, coaching and guidance to QC staff.
• Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.
• Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.
• Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.
• Ensure compliance with health and safety requirements
• Compile and implementation of business plan
• Implement and management of internal controls for all documented processes
• Assist Manager in compiling a project manpower plan to meet the predefined criteria.
• Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements
• Provide training to departmental staff in concerned area of operations.
• Monitor performance of the team members and conduct periodical performance review of the staff
