Several No Experience Customer Service Agent Job Opportunities –...
ENGIE Energy Access
အလုပ်တည်နေရာ
Jinja
အလုပ်ခန့်သည့်ပုံစံ
အချိန်ပြည့်
အလုပ်ခေါ်စာအသေးစိတ်
Job Summary:
This person will play a crucial role on the Global HR team consolidating our employee data and HR reporting across global locations, managing our HRIS systems, and liaising with key ENGIE offices on process improvement, European contracting and labor laws, and new systems roll out. This role will also be part of a dynamic Global HR team supporting on projects as diverse as onboarding, learning and development, talent acquisition, and performance management.
Key Duties and Responsibilities:
Creating a Positive Customer Experience
• Receiving customers and treat them with respect and dignity
• Receive incoming calls from EEA customers
• Be empathetic and compassionate while dealing and managing customers complaints
• Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with ENGIE Energy Access.
• Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
• Endeavor to give all ENGIE Energy Access customers great end to end customer experience
• Always enter accurate and honest information into the EEA data systems.
• Capture data of high quality that can be used to better serve our customers.
Product Knowledge
• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
• Demonstrate the ability to diagnose and resolve technical issues with MySol products and other Accessories.
• Should be able to demonstrate an in-depth understanding of the customer finance agreement.
• Take initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
• Escalate unresolved issues or questions to the Call Centre team lead on site.
• Support in building EEA conducive environment for both internal and external customers
• Any other duties as may be assigned from time to time
Assist in Sales / Cross Selling
• Through creating good rapport with existing customers who call EEA Uganda, you should be able to identify new sales leads and communicate to the sales team
• Cross selling to existing customers
Qualifications, Skills and Experience:
• The applicant must hold a Degree or Diploma in relevant field from a recognized institution.
• Conversant with use of computers
• Very good interpersonal skills
• Should demonstrate both verbal and written communication skills
• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure
• Willingness and desire to learn new ideas
• Language(s): Must speak a combination of the languages below respectively;
• Lunyoro, Lutoro, Luganda, and any other
• Excellent computer skills
Note: All applicants must be living in or around Jinja District
