Software Developer Product Support
ShuleSoft
အလုပ်တည်နေရာ
Dar es Salaam
အလုပ်ခန့်သည့်ပုံစံ
အချိန်ပြည့်
အလုပ်ခေါ်စာအသေးစိတ်
Job description
ShuleSoft Limited is a multinational-focused Software Company focusing to build products and services that impact Multiple Sectors starting with the Education Sector. The focus of ShuleSoft Limited is to expand in multiple countries and create a positive impact in the education space.
Our Vision is to Empower educational institutions with the right tools to enhance
both financial and academic performance
Slogan: Making Effectiveness Possible
About this Position:
A software Developer Product Support works with customers directly to administer technical issues and oversee how the product works in the best interest of the customer. Software support works specifically with other software developers to diagnose performance issues and create solutions to enhance customer experience.
Software Developer is a very critical role to drive company innovation and customer satisfaction to generate sustainable business. The strength of a person in this position affects the customer experience, revenue generation, and relationship with our customers in Africa and outside Africa, as well as how we sustain the company's current and future innovation. Indeed, this role needs someone who is a highly talented developer, focused, and ambitious with creativity EYE to bring ideas into existence.
Software Developer product support responsibilities include educating our customers on how the best they can use the product, building and upgrading the application to fit customer requirements, and continuing research on new innovations, and new technology that adds value to our customers.
WHAT YOU WILL DO:
• Provide ongoing training and support to customers on how best they can use the product
• Design and develop new features required by customers
• Engage with customers, users, and other stakeholders to Identify possible areas for application enhancement
• Document application features developed to ensure all users and stakeholders understand how it works
• Implement ongoing product research to enhance product usability and innovation
• Lead product strategy to develop detailed requirements and features that customers love
• Adhere to all Company Policies and Procedures.
EXPECTED EDUCATION
Certificate or diploma or degree in Computer Science, Software Engineering, Computer Programming, Software Development, or a similar field
BASIC TECHNICAL SKILLS REQUIRED
• PHP
• Laravel
• Mysql/Postgres/Oracle/SQL-Server database
• (X) HTML & CSS
EXPERIENCE
• At least building Two (2) projects from scratch that use the above basic technical skills.
• At least 2 years of experience
OTHER SKILLS & ABILITIES
• Excellent communication skills, both verbal and written
• Strong Troubleshooting skills
• Experience with an object-oriented programming language is required. PHP is preferred with experience in Laravel or other PHP Frameworks like CodeIgniter, Yii, Zend, and Cake are also acceptable.
• Proficiency with SQL & knowledge of databases
• The ability to perform night/weekend work