Call Center Operations Manager
CustomerHD
근무지
Belize City
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Company Description
CustomerHD is a boutique customer experience provider located in Belize City. Founded by industry veterans, we believe in a customer-centric approach as the foundation of our business. Our team members share a passion for delivering exceptional customer-focused solutions, making a difference in customer experiences. With a focus on strategic guidance, self-serve solutions, scalability, and high-touch support, we aim to redefine customer service perceptions.
Role Description
This is a full-time on-site role for a Call Center Operations Manager at CustomerHD. The Operations Manager will oversee day-to-day activities of the call center, ensuring customer satisfaction, managing operations, utilizing analytical skills, and implementing workforce management strategies to optimize performance.
Qualifications
• Contact Center Management and Operations Management skills
• Customer Satisfaction expertise
• Analytical Skills and Workforce Management proficiency
• Ability to effectively manage a team and handle escalations
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Prior experience in a call center environment
• Bachelor's degree in Business Administration or related field
