Entry Level Verification Call Agent
CustomerHD
勤務地
Belize City
求人詳細
Why CustomerHD BPO?
• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Paid Training
If you are not sold on CustomerHD just yet, keep reading...
• “I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."
CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and"BPOs". Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to hep you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.
WORKING ENVIRONMENT:
• Train and work in our Belize City office
• Offices located on Newtown Barracks Road, and downtown on Church Street!
• Work from home may be an option after training is complete, based on performance and not guaranteed
• We will provide you with all of the equipment you need to be successful at CHD!!
• On-premises kitchenette(s)
• Quiet rest and meal break rooms
ABOUT THE JOB:
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. This role involves handling inbound verification calls from customers who have recently signed a contract to purchase solar for their rooftops. This role will be responsible for verifying the customer’s understanding of the contract. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
KEY JOB RESPONSIBILITIES:
• Take inbound verification calls from customers who have recently signed a contract to purchase solar for their rooftops.
• Confirm customer information, including personal details, contact information, and agreement specifics.
• Verify the accuracy of sales data entered by the sales team.
• Ensure that customers fully understand the terms and conditions of their purchase, including any financing or contractual obligations.
• Direct the customer to work with their sales agent on any questions or concerns regarding their solar energy purchase or installation.
• Document call outcomes and update customer records in the CRM system.
• Report any recurring issues or customer feedback to the sales and quality assurance teams.
• Meet daily, weekly, and monthly call and verification targets as set by the Call Center Supervisor.
• Maintain a high level of professionalism and customer service during all interactions.
EDUCATION AND EXPERIENCE:
• Minimum 6 months customer service experience preferred (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.).
• High School diploma or GED equivalent required.
• Amazing customer support presence (people can literally hear you smiling).
• Must be able to type a minimum of 40 WPM.
• Basic computer knowledge.
• Ability to navigate multiple screens.
• Proven ability to work as a member of a team is required.
• Must be able to speak and read English clearly, professionally and fluently.
• Proven oral & written communication skills.
• Experience using computers, phones and apps.
• Strong verbal communication, active listening, and proper documentation skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to work flexible hours, including evenings and weekends if required.
Benefits
• Pay: Hourly rate
• Training & Development
• Bonus and Incentive opportunities
