Virtual Front Office Agent - Harare

RIDGEVIEW DENTAL SERVICE SUPPORT

勤務地

Harare

雇用形態

パートタイム

求人詳細

1. Insurance Verification:
• Confirm patient coverage and benefits
• Verify eligibility and coverage for specific procedures

2. Claims Follow-up:
• Track and follow up on submitted claims
• Resolve any issues or discrepancies

3. Recall and Reminders:
• Send appointment reminders (email, text, or phone)
• Manage recall schedules for routine cleanings, exams, and procedures

4. Patient Communication:
• Respond to patient inquiries and concerns via phone, email, or chat
• Provide basic patient education and support

5. Data Entry and Management:
• Update patient records, demographics, and insurance information
• Maintain accurate and organised digital files

6. Scheduling and Coordination:
• Schedule appointments, procedures, and consultations
• Coordinate with in-office staff for seamless patient flow

7. Reporting and Analytics:
• Provide insights to help optimise office operations

Virtual Front Office teams work as an extension of the in-office staff, using dental software and systems like:
• Practice management software (e.g. Dentrix)
• Scheduling and communication platforms (e.g. Ring Central)
• Insurance verification and billing tools (e.g. Portal

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