IT Service Management Specialist
Ejadah
Località del lavoro
Riyadh
Stato di occupazione
Tempo pieno
Dettagli del lavoro
About the Role
This position will implement best practices around key Information Technology Infrastructure Library (ITIL) disciplines. This will include review of organization NOC Service Management dependencies of service principles, processes, roles and performance measurements and to identify areas for improvement as they relate to Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Key Responsibilities
• Implement ITIL processes and procedures to support IT service management
• Develop and maintain service delivery and service support processes
• Review and analyze service management dependencies and identify areas for improvement
• Collaborate with stakeholders to develop and implement service management strategies
• Provide technical guidance and support to IT teams
Requirements
• Minimum of 10 years of experience in IT service management
• ITIL V3 Expert certification
• Strong influencing leadership, presentation and technical write-up skills
• Experience in generating RFP, RFI, RFQs and capacity planning documents
• Ability to judge and recommend pros and cons and cost effectiveness of the solution provided
• Ability to perform duties and responsibilities even when under pressure
About Ejadah
Ejadah is a leading provider of total community solutions, including residential, commercial, retail, hospitality and mixed-use developments. Our services are designed to deliver maximum yields and ROI for landlords, developers and owners, while ensuring continuity and sustainability for tenants and residents.
We are committed to delivering a broad spectrum of community services that meet the needs of all stakeholders. Our team of experts is dedicated to providing innovative solutions that drive business growth and improve the quality of life for our clients
