HR Business Partnerships Manager, dnata Global Contact Centre...
Emirates Airlines
Località del lavoro
Dubai
Stato di occupazione
Tempo pieno
Dettagli del lavoro
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets.
As the HR Business Partnerships Manager, dnata Global Contact Centre (Bengaluru, India), you will provide an efficient, solutions-focused HR service through effective partnership with HR Business Partners and HR management team, as well as the line.
In this role, you will:
• Mediate complex issues and personalities. Work closely with the line to enable them to manage investigations and hearings. Manage and resolve highly complex employee relations issues. Conduct effective, thorough and objective investigations. Identify and escalate cases considered high risk to the appropriate manager and partner with the Employee Assistance Programme (EAP) to support managers and employees with specific needs or sensitive cases.
• Provide HR guidance when delivering HR products and align products to the department requirements to support the department to achieve their goals. Provide advice and guidance for managers on employee or organisational related queries, whether approached directly or via HR Shared Services. Ensure HR matters are handled fairly and consistently in line with company requirements and local employment laws.
• Act as a point-of-contact and support on key HR projects or events. Support activities in the HR calendar such as implementation of annual pay reviews (merit pot allocation), profit share, etc.
• Provide a targeted coaching and advisory service to managers on attendance management. In partnership with the line and HR Shared Services, manage complex cases of long/short term sickness absence, industrial injury and occupational health referrals in accordance with company policy.
• Support the roll out of organisational and HR change initiative / projects which have significant people implications. This includes organisational design, job role review and job evaluation. Drive and communicate strategic and operational change in the business.
• Help drive organisational performance through performance management by working with line managers with goal setting, development planning, individual reviews, and in the provision of relevant information in relation to trends and areas of focus or improvement.
• Provide relevant insights regarding engagement and departmental culture, on the basis of interaction with employees through formal and informal channels, and become involved in projects that are focused on the improvement of departmental culture and/or engagement levels.
• Identify HR process and propose improvements with a focus on customer experience, simplification and efficiency. Develop and promote feedback mechanisms for employees and managers to influence the continuous improvement of HR services and process. Lead change projects within the team or support larger/more complex projects through collaboration with colleagues.
• Involvement in both local and overseas recruitment campaigns, applying sound selection practices and methodologies to attract and appoint top talent into the business, coaching managers throughout the process. Identifies training needs for business units and individual executive coaching needs and provide input to HRBP to the development of the strategy (specific to international?)
• Ensure strong relationships and networks are built across the HR teams to ensure a seamless, quality-led service to the business
