OMF Intermediate Area Manager (Limpopo Central)
Old Mutual South Africa
Località del lavoro
Polokwane
Stato di occupazione
Tempo pieno
Dettagli del lavoro
Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionThis role takes accountability for maintaining the area branch operations of a comparatively large area in terms of manpower plan, growth and quality targets, cost management, arrears managements, client service, compliance and audit requirements.The role is responsible to strategically lead retail branches within a defined geographical location in terms of sales, service, risk, compliance, people management and stakeholder relationship management (internal and external). It is also accountable for the sales targets and overall profitability of the defined location.Sales and ProfitabilityManages sales & sales support processes to ensure branch profitability and to meet business targets.Achieving business goals and revenue targets.Setting performance objectives.Developing and implementing business, marketing, and advertising plans.Pro-actively engages in research, fact-finding, cold canvassing and prospecting in order to identify and attract potential clients. Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business.CustomerDealing with escalated customer issues and incident reports.Ensures that client service delivery supports optimal branch performance.Continual assessment of service delivery in order to make recommendations on people, processes and systems.Proactive escalation of issues that impact service delivery.Provides support and acts as a coach in terms of Service.Collaborates across lines of business and teams to improve relationships and customer experience.Provides feedback to managers to improve performance and quality.Provides input to systems / processes to enhance the customer experience.OperationsEnsure successful implementation of Retail Branch Business initiativesPlanning, evaluating, and optimizing operations to be efficient and cost-effective.Overseeing daily operations and managing budgets.Internal and External Stakeholder ManagementIdentifies potential new markets and opens up the markets.Develops local market & resource plan for area.Responsible for the external relationship management with key stakeholders.Managing internal and external stakeholder relations.Builds and sustains long-term relationships with Employers and Unions.Presents the OMF value proposition to employers and employees.Manages profitability & delivery of new business.Builds internal relationships within OMSA in order to ensure that other lines of business are tapped into optimally.Grow the OMF Brand, increase employer penetration, and ensure that all services and products are utilized to its intent through own efforts.Focus on establishing a Corporate Customer base.Ensure implementation of an Integrated Financial Services (IFS) ModelLeading a TeamResponsible for people management - includes talent management and change leadership.Performance manages, coaches and mentors Sales / Branch Managers.Setting performance objectivesEvaluating and optimising operational performanceRecruiting, training and supporting managers as well as conducting regular performance appraisals.Builds a high-performance ethic in the region amongst staff / employees.Leading overall operations to achieve business goals and maximise profitability.Risk ManagementEnsuring regulatory and company standards (implementation, oversight and reporting)Ensuring products and services comply with regulatory and quality standards.Ensuring company standards and procedures are followed.Manages and minimises business risk in the region.Ensures Financial Services Industry regulations are adhered to.CollectionsManages collections and quality of book in the region.Responsible for the Collection and Book performance of the area.Implementation and Management of Collection strategy.Specific focus and hands on approach, all ICU, Relegation, Nursery and BSP branch focus areas.Focus on poor performing branches and Roll rates specific Active to Legal.ReportingMonitors area results.Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.Skills:Ability to lead and manage peoplePerform efficiently in a high-pressure environmentExcellent problem-solvingExcellent decision making skillsExcellent presentations skillsExcellent communication skillsMinimum RequirementsRequired: Grade 12 (Or NQF Equivalent)RE 5 Qualification (advantageous)Preferred: Tertiary Qualifications in business, commercial or finance.Experience – Minimum of 5 years in a similar role:Demonstrated leadership experience and ability to create and manage a highly motivated and focused.Demonstrated experience in roles requiring growth and retention of a customer base.Demonstrated experience in banking/financial services.Demonstrated experience in managing front line compliance risks.SkillsEducationClosing Date11 October 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.The Old Mutual Story
