Operations Manger
ECS Global ltd
Località del lavoro
Port Louis
Stato di occupazione
Tempo pieno
Dettagli del lavoro
About ECS Global:
ECS Global is a leading financial services provider, licensed by the Financial Services Commission. We offer a broad range of corporate, fiduciary, and administrative services, supporting a diverse client base. At ECS, we are committed to operational excellence and client satisfaction, and we are seeking a dedicated Operations Manager to streamline our processes and enhance overall efficiency.
Position Overview:
The Operations Manager will oversee the day-to-day operations of ECS Global, ensuring smooth, efficient, and compliant business processes. This role is pivotal in optimizing workflow, managing resources, and supporting our team to meet performance goals. The ideal candidate will have a strong background in operations within the financial services sector, with a focus on leadership, process improvement, and client satisfaction.
Key Responsibilities:
• Operational Efficiency:
• Develop, implement, and optimize operational processes to enhance productivity and service quality.
• Analyze workflows, identify bottlenecks, and implement improvements to streamline processes.
• Team Leadership:
• Manage and support the operations team, providing guidance, training, and performance feedback.
• Coordinate cross-departmental efforts to improve collaboration and ensure alignment with company goals.
• Compliance & Risk Management:
• Ensure compliance with regulatory requirements and company policies across all operations.
• Identify potential risks, develop mitigation strategies, and implement controls to safeguard company interests.
• Client Relations Support:
• Work closely with client-facing teams to ensure client satisfaction and efficient service delivery.
• Oversee and resolve operational issues impacting client service, working directly with clients when necessary.
• Resource Management:
• Manage budgets, resource allocation, and procurement to ensure operational efficiency within budget constraints.
• Monitor and report on key performance indicators, providing insights for strategic decision-making.
Qualifications:
• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is an advantage.
• 7+ years of experience in operations management within the financial services or corporate sector.
• Strong understanding of compliance and regulatory standards relevant to financial services.
Skills:
• Proven leadership and team management skills.
• Excellent problem-solving and critical-thinking abilities.
• Strong communication and interpersonal skills, with the ability to work effectively with internal teams and clients.
• Proficiency in MS Office Suite and operations management software.
Why Join ECS Global?
• Opportunity to shape the operations of a growing and innovative company.
• Competitive salary and benefits package.
• Professional development and career advancement opportunities.
• Collaborative, inclusive, and supportive company culture.
How to Apply:
• Please submit your CV and cover letter to ashwin.m@ecsglobal.mu with the subject line " Operations Manager - [Your Name]." Applications must be received by the 15th of November 2024
