Events Coordinator - 2360
Somewhere
Lokasi pekerjaan
Manila, Metro Manila
Detail Pekerjaan
LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES
Position: Events Coordinator
Salary Range: 900 - 1,100 USD (Final offer will depend on the client’s approval and assessment of the candidate’s overall qualifications)
Working Hours: Monday - Friday 9:00 AM to 6:00 PM EST/9:00 PM to 6:00 AM PHT
Overview of the Position
Event Coordinators are dynamic hospitality professionals responsible for booking private dining events, buyouts, offsite events, and marketing/retail events at all client's properties. They will assess customers' needs, confirm available dates/times, quote services based on set parameters, and introduce all prospective leads to the appropriate property-level Events Manager once a client is ready to contract. They also assist with menu printing, sourcing, and all other events administrative tasks at the direction of the Events Managers.
Department: Events
Reports to: Head of Global Events
Specific Duties And Responsibilities
• Reply and vet all event inquiries within 24 hours via company-designated phone and/or email. All inquiries received during working hours must be answered on the same workday they are received.
• Clear and organize all assigned property-level Tripleseat leads and Events email inboxes. Field questions offer available dates/times, and quote services based on set parameters to prospective clients.
• Refer clients to the property Events Manager once the client is interested in contracting the event.
• Flag VIP inquiries to the Events Managers for their review before quoting availability, services, and pricing.
• Assist the Events Managers in printing, sourcing, and other events administrative tasks at the direction of the Events Managers.
• Display strong verbal and written communication, effectively delivering accurate information to all customers.
• Schedule customers with tours of Private Dining spaces with the property level Events Managers.
• Hands over responsibilities and open customer discussions to the Events Managers prior to days off or time off to ensure there is no lapse in communication.
• Provides updates to events as necessary with both Front of House and Back of House teams to ensure clear and constant communication.
• Assist the Events Managers in monitoring all event calendars for all businesses, with a focus on organization and accuracy.
• Assist the Events Managers with the maintenance of Tripleseat, including converting leads, and maintaining all documents, customer databases, and informational materials.
• Maintain accurate knowledge of hours of operations, service and facility information.
• Seeks clarity from management as needed.
• Assists other stations or areas of the restaurant when requested by the Head of Global Events.
Requirements
• 1+ year of experience in a full-service restaurant in an events assistant or coordinator position.
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as Tripleseat, reservations management, Microsoft Office, and Google Workspace.
• Working understanding of human resource principles, practices, and procedures.
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
• Ability to effectively train others.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
• Ability to maintain a positive working relationship with all third-party vendors.
• Degree in Hospitality, Culinary Management, or similar subject preferred
• Ability to execute steps of service in adherence with company policy
