Customer Success Representative
Aramex
Lieu de travail
Riyadh
Type d'emploi
à plein temps
Détails du poste
Job Summary
Aramex is seeking a highly skilled Customer Success Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless transactions.
Key Responsibilities
• Customer Service
• Provide timely and accurate status updates to customers on their shipments.
• Handle customer inquiries and complaints in a professional and courteous manner.
• Assist customers with tracking their shipments and resolving any issues that may arise.
• Logistics Coordination
• Manage the end-to-end shipment lifecycle, including coordination with internal and external stakeholders.
• Proactively update customers on shipment status and exceptions.
• Facilitate smooth transactions by coordinating with Pricing and Billing teams.
• Claims and Compliance
• Act as the initial contact for customer claims, supporting them in the notification and reception process.
• Collect necessary documentation for specialized claims handlers.
• Ensure compliance with all KPIs and SLAs agreed upon with allocated customers.
Requirements
• 1-3 years' experience in the Express/ Ecommerce/ Freight industry.
• 2-5 years' experience of Customer Service preferably handling key business clients.
• Working knowledge on Microsoft Office
