Strategic Business Designer
MENA Consultant
Lieu de travail
Riyadh
Type d'emploi
à plein temps
Détails du poste
About the Role
MENA Consultant is seeking a highly skilled Business Architect to join our team in Riyadh, KSA. As a Business Architect, you will play a critical role in analyzing, designing, and optimizing the business structure to ensure it is efficient, customer-centric, and aligned with the organization's strategic goals.
Key Responsibilities
• Customer Journey Analysis
• Map and analyze the entire customer journey to identify pain points, inefficiencies, and areas for improvement.
• Collaborate with customer experience teams to enhance the overall customer experience.
• Develop strategies to optimize the customer journey, ensuring it aligns with the company's brand and business objectives.
• Service and Procedure Analysis
• Review and analyze existing services and operational procedures to assess their effectiveness.
• Identify opportunities for streamlining processes and improving service delivery.
• Work with relevant departments to implement process improvements and ensure compliance with industry standards.
• Business Structure Optimization
• Analyze the current business structure and recommend changes to improve efficiency and effectiveness.
• Design and document new business processes and structures that support the organization's goals.
• Ensure that all business processes are scalable and adaptable to future needs.
• Cross-Functional Collaboration
• Collaborate with IT, marketing, operations, and other departments to ensure business processes are well-integrated and supported by the necessary technology.
• Act as a liaison between different departments to ensure alignment and effective communication.
• Reporting and Documentation
• Prepare detailed reports on findings, recommendations, and the impact of implemented changes.
• Maintain accurate documentation of all business processes, structures, and changes.
Qualifications
• Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is a plus.
• Proven experience in business analysis, process improvement, or a related role.
• Strong understanding of customer journey mapping and service analysis.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in business process modeling tools and software.
• Strong communication skills in both Arabic and English
