Customer Service Assistant Job
Corporate Staffing Services
Lieu de travail
Kisumu
Détails du poste
Job Description
Enforce underwriting controls including on-barding, certificates, booking of business, documentation.
Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
Ensure profitability of the branch through quality control and on-boarding.
Quality documentation timely turn around - TAT and.
Excellent customer service and retention support.
Key Responsibilities
• Enforce underwriting controls.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow up.
• Debiting of premiums and processing of policy documents within set timelines.
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Ensure that work is done within the set standards of service and TAT.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails.
• Initiating motor valuation and follow up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts.
• Timely processing refunds and follow up.
• 100% Adherence to the authority matrix.
• Ensure registry is fully maintained, orderly and up to date.
• Ensure compliance of AML and PEP guidelines.
• Ensure cross sale and up sale opportunities are maximized.
• Perform any other duties as may be required by the management.
Skills And Competencies
• Basic Underwriting skills and product knowledge.
• Customer service skills.
• Good Communication Skills.
• Computer Literate.
• Qualifications (Academic, Professional, Experience)
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