Tier 1 Support (Sat-Weds 3:00-12:00 AM EST)
Insight Global
Lieu de travail
Atlanta, GA, United States
Détails du poste
Are you passionate about delivering top-notch customer service and technical support? Insight Global is looking for a Tier 1 Support Technician to join a team in Atlanta, GA supporting one of the worlds most notable luxury retail brands. This person will be required to sit onsite five times a week and joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores.
As a Tier 1 Service Desk Analyst, you'll be the first point of contact for our support team, ensuring exceptional assistance to boutiques, store owners, and corporate users. You'll manage incidents using our ITSM (ServiceNow) system and take full ownership of each contact from start to finish. Collaborate with team members, vendors, third-level support, and partners to provide timely solutions and resolutions. On a day to day, you will:
Provide responsive, high-quality support and excellent customer service to retail store owners, boutiques, and corporate employees.
Research, resolve, and respond to complex technical inquiries via phone, email, chat, and collaboration tools.
Support a variety of systems and technologies including Microsoft Office 365, POS Systems, RFID scan guns, Windows 10, and collaboration tools like Zoom and MS Teams.
Maintain up-to-date knowledge of supported platforms, policies, and support methods to deliver accurate solutions.
Participate in training sessions and team projects to enhance the quality and efficiency of Service Desk services.
Utilize the ITSM ticketing system (ServiceNow) to document interactions with precision and accuracy.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/
