Host/Hostess
The Ameswell Hotel
Ubicación de trabajo
Mountain View, CA
Detalles de la oferta de trabajo
Host/Hostess
Department: Restaurant
Employment Type: Part Time
Location: Mountain View, California
Compensation: $19.55 / hour
Description
The Ameswell is a hotel for the innovator and adventurer in everyone. Like the community we serve, we are inspired by art, nature, innovation, and technology. Whether it's keeping you connected or unplugged, working or unwinding—our rooms, common spaces, and grounds are designed to support your work and play. Join us for something different that you cannot find anywhere else.
We are seeking a friendly and outgoing individual to join our team as a Host/Hostess. As a Host/Hostess you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive dining experience. Your main responsibility will be to greet and seat guests, while also assisting with various guest services.
Job Responsibilities:
Greet guests with a warm and friendly welcome
Seat guests and provide them with menus
Assist guests with any inquiries or special requests
Maintain cleanliness and organization of the host/host station
Manage waitlists and reservations
Collaborate with servers and kitchen staff to ensure smooth operations
Provide excellent customer service throughout the dining experience
Handle guest complaints or concerns in a professional manner
Assist with other guest services as needed
Key Responsibilities
Job Requirements:
Previous experience in guest relations or customer service is preferred
Familiarity with TOAST systems is a plus
Strong communication skills to effectively help and communicate with guests
Knowledge of food service industry is a plus
Ability to handle high-pressure situations with calmness and professionalism
Excellent phone etiquette for taking reservations or handling inquiries
Skills, Knowledge and Expertise
Exceptional customer service skills
Ability to have warm greeting skills
Active listening, and effective communication
Ability to handle various guest inquiries
Manage wait times professionally
Ability to ensure the needs and expectations of guest are met
Benefits
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
