Client Support Advisor (Polish - Eastern European language)
Randstad
Ubicación de trabajo
Ghent
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
Our multilingual advisors leverage their language expertise to assist customers facing international breakdowns. No matter their location in Europe, we take complete responsibility for the situation, providing our customers with peace of mind. Effective communication is crucial. We maintain regular contact with the dealer handling the repair and keep the customer informed of the progress. A creative and proactive approach to problem-solving ensures our customers receive exceptional support. When challenges arise, we think innovatively. Teamwork and collaboration are the pillars of our organization.
Interested?
Send us your resume at gent_437@randstad.be or call us: 09 224 10 30
VG.458/BUOSAP
key responsibilities
• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business
experience
Junior
skills
• Polish
• Lithuanian
• English
• Service Orientation
• Czech
qualification
• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Polish and an Eastern European language (Czech, Lithuanian).
education
Bachelors or equivalent
accordion.benefits
• * Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• Possible to work 50% (2-3 days) from home
• International environment
• Support in relocation when you move from abroad
