Leadership
CustomerHD
Ubicación de trabajo
Belize City
Detalles de la oferta de trabajo
Leadership
Why CustomerHD BPO?
• Paid on time, EVERY TIME!
• Stipend for Travel
• Car Services for the First Week
• Paid Training
If you are not sold on CustomerHD just yet, keep reading..
• “I like the positive energy of my team and the help our Team Lead is always willing to give."
• "The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!"
• "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY."
• "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."
CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and"BPOs"
Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people! We create a needed & known environment to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.
About The Job:
Our leadership team can encompass many jobs that include:
• Operations Managers - responsible for overseeing the day-to-day operations of CustomerHD and our clients.
• Team Leads/Supervisors - responsible for leading a team with a passion for creating amazing customer experiences.
• Quality Assurance Specialists - responsible for reviewing and grading previous customer interactions to assess demeanor, technical accuracy, customer service performance, and conformity to policies and procedures.
• Trainers - responsible for training agents on fielding customer inquiries including troubleshooting various tech products/apps through email, live chat, phone & social media.
Requirements
• 3+ years of leadership experience in call/contact center, including demonstrated success in managing call center staff and achieving performance metrics.
• Knowledge of operating various BPO industry software and tools.
• Capable of working in a fast-paced environment to regularly meet clients’ needs.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience with call center software, such as customer relationship management (CRM) systems, workforce management systems, and quality assurance tools.
• Knowledge of call center industry standards and best practices.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Demonstrated ability to develop and implement effective strategies for improving call center performance.
• Strong leadership skills and the ability to motivate and engage staff.
Benefits
• Foosball Tables in Office
• Training & Development
• Bonus and Incentive opportunities
• Pay: Based on experience and education but varies depending on which position you're offered. Details to be shared during the interview process
