Help Desk Specialist
AB InBev
Ubicación de trabajo
Port Louis
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
The key purpose of The Helpdesk Specialist is to be responsible for receipting, resolving or redirecting logged tickets queries in the Procurement software or via other modes provide customer-centric assistance to key stakeholders.
Roles & Responsibilities:
• Serve as the first point of contact for customers seeking assistance to provide support
• Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Perform call-backs with suppliers on a regular basis, to confirm banking details
• Assist Master Data team whenever required
• Ensure quality completeness of all Master Data on the systems
• Validate changes with RCM / Category Leads
• Communicate status to requestor and relevant stakeholder
• Support the business for audit requirements
• Escalate issues to Content and Contract Lead
Requirements:
• University Degree or equivalent
• At least one year's experience in a customer facing role Behavioral Competencies
• Tech savvy with working knowledge of office automation products, databases
• Customer-oriented and cool-tempered to deal with difficult customers
• Ability to work under high-pressure
• Communicating effectively by conveying information and ideas in a clear, meaningful, and timely manner, providing information to ensure understanding; solicit inputs and provide open candid conversations
• Establishing collaborative working relationships
• Proficiency in English
• Ability to coordinate across multiple stakeholders
Additional Information:
AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev's employment equity plan and talent requirements. We are a company that promotes gender equality. Please note that only short-listed applicants will be contacted.
The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing
