Chief Executive Officer
MoMo Congo
Ubicación de trabajo
Brazzaville
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
Mission / Core purpose of the Job
The role will provide visionary leadership and strategic direction to the organization, ensuring its growth, profitability and sustainability.
The CEO will assume overall responsibility for leveraging on opportunities that exist in the E-Payment space for enhancement of Customer affinity for the MTN Brand and for the creation of a distinctly significant and new Revenue stream.
To set strategic direction to guarantee realization of the MTN Mobile Money objectives
To manage relationships across functions, with vendors and value chain members and evaluate performance on the basis of SLA’s
To develop/ facilitate frameworks for RGS, ARPU and overall Revenue growth via Mobile Money
To develop and deploy products & service portfolios to induce revenue generating transactions
Context
The CEO of MoMo Congo B operates within a dynamic and rapidly evolving financial services industry, driven by technological advancements and a push for greater financial inclusion. The role demands strategic foresight to navigate regulatory landscapes and to capitalize on emerging market opportunities. The CEO must address the challenges of a competitive environment, adapting to customer needs, and leveraging digital innovations to enhance service delivery. This includes fostering partnerships, ensuring robust compliance frameworks, and driving initiatives that expand access to financial services across Congo B, thereby supporting economic growth and empowerment.
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)
Internal Perspective
• Review internal and external environment including competition and develop a comprehensive strategy for marketing mobile money offerings, considering the most effective and efficient ways in developing, launching and sustaining mobile money products and propositions
• Develop framework, policies and guidelines for managing Mobile Money operations to create the platform for the realization of substantial growth in RGS, optimal revenues streams and consistent good activity ratios
• Review trends in the marketplace and internal resources and lead in establishing the nature and scope of services that will be offered under the banner of MoMo Congo B
• Provide strategic direction and develop go-to-market strategies and plans for the adopted MM concept and subsequently for the related transaction drivers
• Develop and monitor the implementation of plans in support of the strategies adopted for mobile money operations, ensuring an effective method of monitoring related initiatives is deployed
• Track and evaluate the quality of transactions flowing from each MM Product or service and establish the basis for portfolio review/rationalization subsequently.
• Ensure technical Development and Integration of Products & Services, including publication of PCD’s
• Develop and implement plans in support of approved strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans
• Review performance/market information, provide executive management with timely feedback on response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses
• Develop strategies and initiatives for the development of mobile money products in alignment with the division /MoMo Congo B corporate strategy and in response to events or changes in the market
• Provide technical leadership /advice in the formulation and development of mobile money framework, policies and guidelines and ensure compliance of operations with MoMo Congo B policies and procedures
• Lead and collaborate with other business units in the development of business models for use in MoMo Congo B and develop measurement strategies to support ongoing strategy development and project optimization
Stakeholder Perspective
• Deliver business value through partnership with MoMo Congo B’s Ecosystem Partners and customers to enhance MTN’s Corporate Brand
• Put in place an effective mechanism to deal with value chain management issues (Dealers; Agents; Operators; Micro Finance Institutions; Partner Bank Liaison/Relationship Management) and an excellent customer complaint handling system
• Liaise and Manage relationship with partner banks and the Enterprise Mobile Financial Services Platform Provider
• Establish the framework for managing cross functional issues in the following Divisions: Sales & Distribution, Network Group, Customer Relations and Information Systems
Financial Perspective
• Drive an increase in Shareholder return by ensuring that Marketing Processes are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions)
• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions
• Assess resource requirements for the department and develop budget for Mobile Money function and actively monitor the approved budget, ensuring it is used in accordance with MoMo Congo B expenditure regulations
• Provide strategic direction and oversight on forecasts and business cases related to products and services planned for market introduction
• Provide support initiatives that will ensure cost savings and reduction to drive EBITDA growth for the organization. (OPEX/COS savings).
• Champion/Sponsor the review of Business Processes (headcount, process optimisation, business optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year
• Champion Contract negotiations to reduce cost and drive MoMo Congo B Asset Optimization efforts
Customer Perspective
• Facilitate and champion campaigns to exploit market opportunities that reflect and align with MTN’s innovative brand, leadership and philosophy
• Review Mobile Money performance and provide executive management, generate qualitative & quantitative reports on performance analysis/ updates for the board/ExCOM and develop contingency plans as required to address shortfalls or excesses
• Co-ordinate value chain management Issues – Dealers; Agents; Operators; Micro Finance Institutions; Partner Bank Liaison/Relationship Management
• Ensure excellent customer complaints management and proper Dealer Commission Management
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTN Group Fintech’s internal and external customers to transform MoMo Congo B’s revenue
• Leverage the network of partners and develop new systems, products and services for multiple market segments, across the entire spectrum of customers addressed by MoMo Congo B
• Drive planned strategy for the successful delivery of MTN Group Fintech and MoMo Congo B transformation initiatives focusing on Customer centricity
People Perspective
• Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Mobile Money Department
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department
• Coach and mentor the Mobile Money team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices
Experience and Qualifications
Education:
• A first degree in any Analytical discipline
• A Master’s Degree in Business Administration (MBA) or Professional Qualification in Banking and Accountancy or IT
Experience:
Minimum 12 years work experience which includes:
• General management track record of 3 years or more; with at least 3 years in relevant sector/ industry and role
• At least 6-7 years in management of E-payment systems/solutions within the Financial Services sector
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Proficiency in the French language (prerequisite
