Technical Support Professional
SupportYourApp
Job location
Colonia del Sacramento, Colonia Department
Employment status
Full–time
Job details
Technical Support Professional
We are seeking a skilled Technical Support Professional to join our team at SupportYourApp. As a technical support professional, you will be responsible for providing exceptional customer support via calls, chats, and emails. You will build positive and long-lasting relationships with our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
• Provide technical support via calls, chats, and emails
• Build positive relationships with clients
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Work with clients' sensitive information securely
• Apply the latest customer happiness practices
• Maintain knowledge of our clients' products and services
• Communicate with developers and other departments
Requirements
To succeed in this role, you will need:
• Excellent English and German communication skills
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer with a stable internet connection
What We Offer
We offer a flexible schedule, the opportunity to work fully remotely, and an inclusive international environment. You will also have access to good bonuses for referring friends, paid intensive training, and a responsive management team interested in your growth and long-lasting cooperation.
About Us
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
We welcome people with various backgrounds and experiences. If you are passionate about the world of tech and want to make a difference, send your CV in English, pointing out your outstanding skills.
Visit our website: www.supportyourapp.com
