IT Support Specialist
PUMA Group
Job location
Madīnat ash Shamāl
Job details
Job Summary:
We are seeking a highly skilled and motivated IT Support Specialist to join our team at PUMA Group. As an IT Support Specialist, you will be responsible for providing exceptional end-user support to our large remote-working environment.
Key Responsibilities:
• Provide technical support to end-users via phone, email, or remote desktop
• Troubleshoot and resolve technical issues with Microsoft Windows, O365 Suite, and other software applications
• Configure and troubleshoot Dell/HP/Apple laptops/desktops and iPhones
• Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, and Adobe Creative Suite
• Understanding of basic network principles, protocols, and services such as IP, DNS, and DHCP
Requirements:
• 1-3 years of experience in providing end-user support in a remote-working environment
• College-level degree in computer-related technologies or demonstrated equivalent experience
• Exceptional customer service and interpersonal skills
• Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information
