Help Desk Specialist
Agile Advisors
Job location
Madīnat ash Shamāl
Job details
Job Title: Help Desk Tech
At Agile Defense, we're committed to delivering innovative solutions that meet the evolving needs of our nation's most critical missions. As a Help Desk Tech, you'll play a vital role in ensuring the seamless integration of advanced technologies and elite minds.
Job Summary
We're seeking a highly skilled and motivated Help Desk Tech to join our team at Al Udeid Air Base, Qatar. As a key member of our IT support team, you'll provide top-notch technical assistance to end-users, resolving complex issues and ensuring timely resolutions.
Key Responsibilities
• Provide Help Desk support to end-users on a variety of technical issues
• Identify, research, and resolve technical problems for end-users
• Respond to telephone calls, emails, and personnel requests for IT support
• Document, track, and monitor problems to ensure timely resolutions
• Support creating, tracking, closing, updating, and resolving help desk trouble tickets
• Perform domain account administration and management
Requirements
• DoD 8570 IAT Level II Certification
• Associates degree in Computer Science or related field
• 2+ years of Help Desk support experience and 2+ years of experience in Computer/IT hardware support (experience may be concurrent)
Additional Skills and Qualifications
• Excellent interpersonal, organization, writing, communicating, and briefing skills
• Strong self-starter attitude, team-oriented, and good communication skills
• Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
Working Conditions
Typical office environment
Strength Demands: Light (20 lbs. maximum lifting with frequent lift/carry up to 10 lbs.)
Physical Requirements: Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)
Agile Defense is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees
