Guest Service Representative
Marriott'
Job location
Madīnat ash Shamāl
Job details
Job Summary
We are seeking a skilled Guest Relation Agent to join our team at Marriott. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.
Key Responsibilities
• Report incidents and injuries to management, and complete necessary safety training and certifications.
• Adhere to company policies and procedures, maintaining a clean and professional appearance at all times.
• Welcome and acknowledge guests according to Marriott standards, anticipating and addressing their service needs.
• Assist guests with disabilities and thank them with genuine appreciation.
• Communicate effectively with colleagues and management, using clear and professional language.
• Prepare and review written documents accurately and completely, and answer telephones with proper etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested.
Requirements
• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Capacity to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
