Hospitality Operations
Selina
Job location
Bocas del Toro
Job details
• *Transform Your Career with Selina's Ultimate Learning Experience**
Join our dynamic team as an Operations Rockstar and immerse yourself in a brand-new definition of Hospitality. At Selina, we inspire authentic and meaningful connections, and we're looking for like-minded individuals to join our community.
• *About Selina**
Our mission is to celebrate the nomadic lifestyle, experience our planet's most beautiful places, build community, engage with locals and fellow travelers, and work and enjoy new adventures. Our internal ecosystem consists of various departments, including Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.
• *As an Operations Rockstar, you will:**
• Ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
• Collect real-time feedback from guests and use it to improve the guest experience with the management team.
• Work closely with the tours & travels team.
• Provide sales support to the location.
• Work closely with the Selina Surfing Club.
• Be the main contact to Selina Reservations center.
• Manage communication with guests and deal with complaints.
• Work closely with the back-office team, including inventories and reports.
• Learn how to order office supplies and materials by min and max list.
• Ensure standard customer service.
• Day-to-day support to the housekeeping department.
• Create a community experience in collaboration with the community team.
• Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.
• *What's in it for you?**
• F&B (2 meals/day) at Locations.
• Free accommodation in dorms.
• Full free access to the Selina CoWork spaces.
• Your birthday is time off.
• Cultural events and Wellness activities at Locations.
• Voluntary Activities - Selina Gives Back.
• Selina Experience:
• 30% OFF Accommodation (Rest of the Internship).
• 25% OFF Friends and Family.
• 20% OFF F&B and Retail.
• Certificate of completion.
• *Requirements**
• Currently enrolled in the university studying hospitality, tourism or service-oriented careers.
• English & Spanish.
• Able to provide a university letter confirming the internship period.
• Ready to learn and have fun, but more importantly, to immerse into a brand-new definition of Hospitality
