Front Desk Agent - Nhân viên Lễ tân
Hôtel De L'opéra Hanoi - Mgallery
Job location
Hanoi
Job details
• To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
• To implement all policies and procedures in enhancing the quality of service.
• To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.• To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
• To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
• To be able to up sell room accommodation during high occupancy to maximize revenue.• To handle reservation tasks in the absence of reservation team.
