Reservations Associate
Manila Lotus Hotel
Job location
Manila, Metro Manila
Employment status
Full–time
Job details
Responsibilities:
• Processes reservations by mail and telephone
• Knows the type of rooms available as well as their location and layout
• Understands the hotel’s policy on guaranteed reservations and no-shows
• Creates and maintains reservation records by date of arrival
• Communicates reservation information to the front desk
• Understands the hotel’s policy on guaranteed reservations and no-shows
• Assist the Reservations Officer with other related duties when requested.
Minimum Qualifications:
• Candidate must possess at least Bachelor’s/College Degree in Hospitality/Tourism/Hotel Management or equivalent
• Able to do Multitasking
• Must be Courteous and Tactful
• With good communication skills
• CAN START ASAP
• Fresh graduates are encouraged to apply
• Full time position(s) available
Skills Requirements:
• Polite and approachable manner at all times
• Ability to be patient regardless of the situation
• Good knowledge of customer care
• Ability to deal with difficult/confrontational people
• Good communication verbal and written
Job Types: Full-time, Permanent
Benefits:
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided
Schedule:
• 8 hour shift
• Holidays
• Overtime
• Weekends
Supplemental Pay:
• 13th month salary
• Overtime pay
