Operations Manager - Hotel Operations - Arusha
TORTILIS TANZANIA LTD
Job location
Zimbabwe
Employment status
Full–time
Job details
We are looking for an Operations Manager - Hotel Operations.
Responsibilities :
• Supervise and coordinate the activities of housekeeping, food and beverage, Maintenance and other operational departments.
• Provide guidance and support to staff, ensuring they adhere to established procedures and deliver exceptional customer service.
• Assist in ensuring that guests receive outstanding service and have a memorable experience during their stay.
• Address guest concerns and resolve issues promptly and professionally.
• Monitor the day-to-day operations of various hotel departments, including check-in/check-out procedures, housekeeping services, and food and beverage outlets.
• Monitor all the other office departments to ensure completion of work and deadlines are met.
• Creating procedures for every department and ensuring they adhere to it.
• Participate in the training and onboarding of new staff members.
• Conduct regular training sessions to improve the skills and knowledge of operational staff.
• Conduct interviews and hire efficient staff.
• Maintain accurate records of operational activities, including guest complaints, maintenance requests, and departmental reports.
• Generate reports and analyze data to identify areas for improvement.
• Follow up with quality control department to conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with standards.
• Assist in implementing corrective actions and improvements as needed.
• Assist in managing guest complaints and resolving emergencies in a timely and effective manner.
• Follow established procedures for handling security, safety, and other critical situations.
• Monitor and control inventory levels for supplies, equipment, and amenities used in daily
• Coordinate with relevant departments to ensure adequate stock levels. Vendor Relations:
• Liaise with suppliers and vendors to ensure timely delivery of goods and services.
• Assist in negotiating contracts and agreements to secure favorable terms.
• Managing fleet of vehicles
• Planning route between each lodge
• Monitoring movement of vehicles and kilometers for fuel and maintenance
• Coordinate with main chef to ensure timely preparation and delivery of meals, adhering to quality and presentation standards.
• Familiarity with health and safety regulations, food handling procedures, and sanitation standards to maintain a safe and hygienic food service environment.
• Monitor food and beverage inventory levels to prevent shortages or excess stock, optimizing the use of perishable items.
• Collaborate with the chef and culinary team to design menus that cater to guest preferences, dietary restrictions, and seasonal offerings.
• Oversee the training of restaurant and bar staff in food and beverage service protocols, including wine service, menu knowledge, and customer engagement.
• Implement cost-control measures, such as portion control, waste reduction, and supplier negotiations, to maximize profitability while maintaining food quality
