Virtual Front Office Agent - Harare
RIDGEVIEW DENTAL SERVICE SUPPORT
Job location
Harare
Employment status
Part-time
Job details
1. Insurance Verification:
• Confirm patient coverage and benefits
• Verify eligibility and coverage for specific procedures
2. Claims Follow-up:
• Track and follow up on submitted claims
• Resolve any issues or discrepancies
3. Recall and Reminders:
• Send appointment reminders (email, text, or phone)
• Manage recall schedules for routine cleanings, exams, and procedures
4. Patient Communication:
• Respond to patient inquiries and concerns via phone, email, or chat
• Provide basic patient education and support
5. Data Entry and Management:
• Update patient records, demographics, and insurance information
• Maintain accurate and organised digital files
6. Scheduling and Coordination:
• Schedule appointments, procedures, and consultations
• Coordinate with in-office staff for seamless patient flow
7. Reporting and Analytics:
• Provide insights to help optimise office operations
Virtual Front Office teams work as an extension of the in-office staff, using dental software and systems like:
• Practice management software (e.g. Dentrix)
• Scheduling and communication platforms (e.g. Ring Central)
• Insurance verification and billing tools (e.g. Portal
