Field Support Technician Lead
CBRE
Ort der Stelle
Bangkok
Status der Beschäftigung
Vollzeit
Job-Details
Field Support Technician Lead
Job ID
191100
Posted
26-Oct-2024
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Bangkok - Krung Thep Maha Nakhon - Thailand
RESPONSIBILITIES:
• Provide technical assistance and support to end users and level-3 support teams for computer systems, software, hardware, AV/VC, and network-related issues.
• Respond to user inquiries, troubleshoot problems, and resolve issues promptly to minimize downtime.
• Participate in local and global IT projects within the scope of local business, ensuring proper follow-up, communication, and completion of assigned projects.
• Work with local business teams to deliver meaningful outcomes from strategic initiatives.
• Tailor the business’s products, services, and resources to meet local business needs and expectations, maximizing value and impact.
• Conduct initial business analysis with local business and relevant D&T teams, preparing recommendations and business plans as needed.
• Oversee the local launch of D&T solutions to maximize their positive impact on local business.
• Identify, screen, and evaluate new solution opportunities to address unmet local business needs.
• Collaborate with APAC IT Infrastructure & Operations, local business, and Finance to forecast the annual IT cost budget.
• Install, configure, and maintain computer systems, peripherals, and software applications, such as reimaging laptops and installing network equipment/servers/monitors.
• Provide support for mobile devices (smartphones and tablets).
• Support cloud printing.
• Manage incident/request tickets.
• Set up and manage user accounts, permissions, and access rights.
• Assist in the procurement, inventory management, and disposal of IT equipment.
• Perform basic video conference system setup, maintenance, and troubleshooting.
• Conduct training sessions and create user guides to enhance end-user knowledge and skills.
• Collaborate with IT teams to resolve complex technical problems and escalate issues when necessary.
• Document and maintain records of technical incidents, solutions, and user requests.
• Stay updated with technology trends and recommend improvements in IT infrastructure and processes.
• Provide excellent customer service and ensure high user satisfaction with IT services.
• Be available for weekend and late work as required.
QUALIFICATIONS:
• Bachelor's degree in information technology, Computer Science, or a related field is often preferred.
• Minimum 5-year experience in providing end users support in Windows environment and MS365 (Office, Teams, OneDrive, SharePoint) in a medium to large infrastructure environment.
• Proven experience in a leadership or supervisory role within an IT support environment.
• Good command of written and spoken English and Thai.
• Basic understanding of networking concepts.
• Working experience in Active Directory.
• Video Conferencing troubleshooting including Zoom and Teams.
• Managing and maintaining server room and structured cabling.
• Prior use of ServiceNow is highly preferred.
• A working knowledge of ITIL.
• Must have the ability to work independently as well as in a team.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans
