KYC and Acquisition Coordinator - Operations, ShopeeFood (Yogyakarta)
Shopee
Ort der Stelle
Yogyakarta, Yogyakarta City, Special Region of Yogyakarta
Status der Beschäftigung
Vollzeit
Job-Details
Job Description
• Monitor and identify area for improvement for KYC pass rate and Agent Utilization
• Manage and oversee the end-to-end KYC process, including customer identification, verification, and due diligence.
• Maintain accurate and up-to-date records of all KYC-related activities.
• Prepare and send driver acquisition invitations and ensure all necessary information and documentation is provided.
• Maintain accurate records of all recruitment and driver acquisition activities.
• Monitor the driver acquisition tracker to ensure all new drivers are progressing through the driver acquisition process.
• Generate and analyze reports on driver acquisition progress, identifying any bottlenecks or areas for improvement.
• Create and running driver acquisition innitiatives.
• Receive and prioritize driver acquisition related escalations issue from the Customer Service (CS) team.
• Analyze and investigate issues raised in tickets to provide appropriate resolutions.
• Working and collaborate with Expansion team for driver acquisition in expansion cities.
Requirements
• At least 3 years experience in operations, preferably minimum at the supervisor level from Multi National Company.
• D3/S1 Graduate from any major.
• Excellent leadership and team management skills.
• Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion).
• Having good understanding about supply and demand planning and control.
• Proficiency in english (written).
• Able to process the data from excel / spreadsheet and create on slide/PPT.
• Team player (adaptable, communicative, strategic, collaborative).
• Proven ability to work effectively under pressure and meet tight deadlines.
• Able to create creative solutions and initiative toward operation issues and empower relevant team to execute properly.
• Having good communication skills and good attention to detail and easy to engage with regional team
